Return and Refund Policy for ETMCINDIA - MSME Entity
Last Updated: 18th January 2024
Welcome to ETMCINDIA, your trusted destination for quality products and services. Our Return and Refund Policy outlines the terms and conditions for returns and refunds on purchases made through our platform.
1. Return Policy:
1.1 Defective or Damaged Products:
If you receive a defective or damaged product, please contact ETMCINDIA's customer support within [number of days, e.g., 7 days] of receiving the item.
We may require photographic evidence of the defect or damage for assessment.
1.2 Incorrect Product Delivered:
In the event of receiving an incorrect product, please notify ETMCINDIA within 2 days of receiving the item.
We will arrange for the return of the incorrect product and dispatch the correct one.
1.3 Change of Mind:
Unfortunately, we do not accept returns for a change of mind or if you no longer want the product.
2. Refund Policy:
2.1 Defective or Damaged Products:
If the product is confirmed to be defective or damaged, ETMCINDIA will initiate a refund or offer a replacement, as per your preference.
Refunds will be processed within 14 working days of receiving the returned item.
2.2 Incorrect Product Delivered:
If you received an incorrect product, ETMCINDIA will arrange for a refund or replacement based on your preference.
Refunds will be processed within 14 working days of receiving the returned item.
3. Refund Process:
3.1 Initiating a Refund:
To initiate a refund, please contact ETMCINDIA's customer support team at [email protected]
Provide your order details, along with a clear explanation of the reason for the refund request.
3.2 Refund Approval:
Refunds are subject to approval based on the assessment of the return reason.
Once approved, the refund will be processed through the original payment method.
3.3 Refund Timeline:
Refunds will be processed within 14 working days of receiving the returned item.
The actual timeline for the refund to reflect in your account may vary based on your payment method and banking institution.
4. Contact Information:
For any queries or concerns related to returns and refunds, please contact ETMCINDIA's customer support at [email protected]
5. Applicability:
This Return and Refund Policy is applicable to purchases made directly through ETMCINDIA's platform.
6. Amendments to Policy:
ETMCINDIA reserves the right to amend or update this policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase with ETMCINDIA, you agree to adhere to the terms and conditions outlined in this Return and Refund Policy. Please review this policy periodically for any updates.
